This Policy applies to our customers, partners, suppliers, vendors, contractors and service providers (collectively “you”, “your” or “yours”).
If you have any queries about the Policy, please get in touch with us and we will do our best to answer your questions.
Personal information collected
We will collect the following personal information from you:
Certain information required to register with the App and Site including first and last name, your address, and date of birth together with some basic security information;
Details of any bookings you make through the App and Site;
Your email address and password;
Billing information such as your credit card number and expiry date;
Other information about you that you voluntarily supply to us.
Although it is not compulsory to give us this information, if you do not then you cannot register as a member of the App and Site or make a booking for a parking space with our parking space owners.
Use of this information
Dibz may use, combine, and process your Personal Data for the following purposes (“Purposes”):
Provide services and features through the Site and App;
Ensure safety and security of our services and all users;
Resolution of customer support issues or concerns;
Conduct research and development such as testing, analysis and product development;
Administer your booking whether you are a parking space owner or a driver;
Collect payment of parking space fees from you on behalf of our Parking space owners;
Make general improvements to our App and Site and the services we offer;
Analyse how customers are making use of the App and Site;
Notify you of certain offers and new products (subject to your right to unsubscribe or opt-out); and
Market and advertise relevant products and services. This may include Dibz and our partners sending you information about products and services that will be relevant to you, by email, mobile messaging, postal mail or direct telephone contact. All of the above are subject to your stated preferences; we and our content partners will always make it clear how you can prevent such marketing or communications i.e. opt-out of these uses.
Sharing this information
Credit or debit card payments will be collected by our payment processor.
We do not store credit card numbers or CVV/CVV2 security numbers on our servers.
We have the facility to re-charge a payment source at a later date for recurring bookings, cancellation fees and other payments that need to be taken to enable the smooth running of the website.
In order for payments to be processed, you may need to provide some necessary details to our payment processing agent(s). We tell you about this at the point we collect that information on the App and Site.
Where the owner of the space has other car park management at the site, your details may be shared with those third party car park management providers exclusively for the purpose of adding your vehicle to the relevant permit list to ensure you do not receive a Parking Charge, when you have paid the correct sum to Dibz to license the car parking space. This data will not be used by third party car park management providers for any marketing purposes or the purpose of facilitating or inducing additional bookings other than those taken through the Site.
We may use your Personal Data to market Dibz and Dibz’s partners’, sponsors’ and advertisers’ products, services, events or promotions. We may send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings and/or notify, invite, and manage your participation in our marketing events or activities (i.e. surveys, focus group discussions). We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification/s by hand and by email. Should you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message.
Other than as set out above, we will not disclose any of your Personal Data without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime). We may also use your Personal Data to investigate and resolve claims or disputes, or as allowed or required by applicable law.
We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
Information automatically collected from your computer:
Log files/IP addresses. When you visit the App and Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.
Storing details about your site preferences (for instance, where you are based);
Storing details about any properties or listings you have viewed;
Enabling our web server to track your session between pages of the site and provide a continuity of experience.
Disclosure And Retention Of Personal Data
We need to share Personal Data with various parties for the Purposes set out under this Policy. These parties include:
With parent company, subsidiaries, and affiliates
We share Personal Data with our parent company, subsidiaries, associated companies, jointly controlled entities and affiliates.
With Dibz’s service providers and business partners
We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:
payment processors and facilitators;
credit bureaus and other credit reporting agencies;
background check and anti-money laundering service providers;
cloud storage providers;
marketing partners and marketing platform providers;
data analytics providers;
research partners, including those performing surveys or research projects in partnership with Dibz or on Dibz’s behalf;
fleet and merchant partners;
insurance and financing partners;
third party intermediaries involved in the managed investment of funds, such as brokers, asset managers, and custodians; and
service providers who perform identity verification services;
With our legal advisors and governmental authorities
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfill the legal purposes (mentioned above), or any of the following circumstances:
where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or
where it is necessary in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community).
We retain your Personal Data for the period necessary to fulfill the Purposes outlined in this Policy unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy, anonymise or prevent access or use of such Personal Data for any purpose other than compliance with this Policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.
PROTECTION OF PERSONAL DATA
We will take reasonable legal, organizational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, or used or accessed in an unauthorized way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorized manner and are required to treat your information with confidentiality at all times. Please understand that the transmission of information via the internet is not completely secure. While we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.
AMENDMENTS AND UPDATES TO THIS POLICY
Dibz shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Site or App. By continuing to use the Apps, Websites or Services provided by Dibz or continuing to communicate or engage with Dibz following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.
We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by emailing us at email@example.com
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